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Understanding Appointment Types in CTA

Expected Outcomes:

After completing this article, you should be able to identify and understand the meaning of each appointment type icon within the CTA platform.

Purpose/Short Description:

This article provides a quick guide to help you find and understand the key for all appointment types in the CTA scheduling system.

Tags:

CTA, appointments, Counselor, Provider, Clinician, Scheduling, Appointment Types, Care Concierge, ASAM, AI Hybrid

Audience:

Counseling team, Providers/Clinicians

 

Step-by-Step Instructions

 

  1. Navigate to the Schedule: In the CTA platform, click the calendar icon on the left-hand side to go to your Schedule.  

  2. Open the Calendar Key: Click the "Calendar Key" button on the right side of the screen. A window will pop up with a list of all appointment types and their associated icons.

 

Appointment Type Definitions

  • Intake Screening: A preliminary appointment to gather a patient's basic information and initial needs to determine the appropriate next steps for care.

  • Counselor Assessment: A detailed appointment with a mental health professional to evaluate a patient's symptoms, history, and goals to develop a personalized treatment plan.

  • Medical Assessment: An appointment with a medical provider to evaluate a patient's overall physical health, diagnose conditions, and create a medical treatment plan.

  • ASAM Assessment: A specialized assessment based on the American Society of Addiction Medicine criteria to determine the appropriate level of care for a patient with substance use and co-occurring disorders.

  • Counselor Appointment: A standard therapy session with a mental health counselor to provide ongoing treatment and support.

  • Medical Appointment: A standard visit with a healthcare provider for a check-up, diagnosis, or treatment of a medical condition.

  • Peer Support: A session where an individual with lived experience in recovery provides non-clinical, empathetic support and guidance to someone facing similar challenges.

  • Care Concierge: An appointment with a dedicated care coordinator who helps manage a patient's various healthcare needs, appointments, and referrals.

  • AI Hybrid Session: An appointment that combines human interaction with an AI agent to provide assistance, with the AI possibly handling initial information gathering or a specific exercise during the session.